TrueWin Privacy Policy
Your privacy matters. This policy sets out the data we collect, why we collect it, and how we keep it secure.
Last updated: January 2026
1. Information We Collect
- Account details: name, email, phone number, date of birth and currency.
- Verification data: documents we may request to confirm your identity and age.
- Transaction data: deposits, withdrawals and play history.
- Technical data: device, browser and usage information collected automatically.
2. How We Use Your Data
We use your information to run your account, process payments, verify your identity, prevent fraud, meet legal obligations and improve the service. With your consent, we may also send you offers and updates.
3. Legal Basis
We process data where it is needed to deliver our service, to satisfy legal requirements, to guard against fraud, or on the basis of your consent, which you can withdraw at any time.
4. Sharing Your Information
We share data only where required: with trusted payment and verification providers, with regulators or authorities where the law compels us, and with service partners under confidentiality. We never sell your personal data.
5. Cookies
We use cookies and similar technologies to keep you signed in, retain your preferences and understand how the site is used. You can manage cookies from your browser settings.
6. Data Security
We secure your information with encryption and strict access controls. No system is ever entirely secure, but we take appropriate measures to safeguard your data at all times.
7. Data Retention
We keep your data for as long as your account remains active and for any period the law requires after closure, then securely delete or anonymise it.
8. Your Rights
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion where there is no legal reason to keep it.
- Object to or restrict certain processing, including marketing.
To exercise any of these rights, contact us through Contact & Support.
9. Changes to This Policy
We may revise this policy as our service grows. The latest version will always be found on this page.