TrueWin Responsible Gaming

Play for Fun, Stay in Control

Most players gamble for enjoyment and within their means. To keep things that way, set limits before you start and treat anything you spend as the cost of entertainment.

Healthy Habits

• Decide on a budget and a time limit before you start, and stick to them.
• Never chase losses, the outcome of every game is independent.
• Do not gamble when stressed, upset or under the influence.
• Balance play with other activities and take regular breaks.
• Only play with money you can comfortably afford to lose.

Tools to Help You

TrueWin provides built-in controls to help you manage your play:

• Deposit limits: cap how much you can add over a day, week or month.
• Session reminders: get a prompt after a set time so you stay aware of how long you have played.
• Time out: take a short break by locking your account for a chosen period.
• Self-exclusion: close access to your account for a longer period when you need distance.

To set any of these up, contact our team through Contact & Support.

Signs to Watch For

Asking for help may be the right step if you are spending beyond your means, hiding your gambling, borrowing to fund play, or feeling anxious about it. Noticing these signs early truly counts.

Where to Find Support

If you or someone close to you needs help, confidential support is available from organisations dedicated to gambling-related harm. Our support team can also guide you to the right resources whenever you ask.

Protecting Minors

You must be 18 or older to keep an account or play at TrueWin. We confirm the age of every customer and encourage parents to set parental controls that keep gambling content away from children.